Article: Q101904
Product(s): Microsoft Mail For Appletalk Networks
Version(s): WINDOWS:3.0,3.1,3.1a,3.1c,3.1d
Operating System(s):
Keyword(s):
Last Modified: 10-NOV-1999
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The information in this article applies to:
- Microsoft Mail for AppleTalk Networks, versions 3.0, 3.1, 3.1a, 3.1c, 3.1d
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SYMPTOMS
========
In versions 3.0 and 3.1 of Microsoft Mail for AppleTalk Networks, the
workstation Notifier may stop working. This includes the chime, flashing menu
bar, and Notifier window.
CAUSE
=====
The following are possible causes of this problem:
1. The Notifier Preferences options (chimes, flashing menu bar, and Notifier
window) have been turned off.
2. With System 7 or later, the Apple Menu Item is named something other than the
required Microsoft Mail.
3. A Claris application or any application that uses modal windows is running.
RESOLUTION
==========
The following are solutions to the causes listed above:
1. To check Notifier Preferences, choose Preferences from the Mail menu. To turn
on a Notifier option, select the Notifier icon and then click the desired
option.
2. To enter the correct name for the Apple Menu item, open the Apple Menu Items
folder from the System folder, and then correctly name the Desk Accessory
Microsoft Mail.
3. There is no known workaround for this situation. It is known that many Claris
applications disable the Notifier options until you exit the Claris
application.
STATUS
======
Microsoft has confirmed this to be a problem in versions 3.0 and 3.1 of
Microsoft Mail for AppleTalk Networks. We are researching this problem and will
post new information here in the Knowledge Base as it becomes available.
Additional query words: 3.00 3.10 3.10a 3.10c 3.10d
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Keywords :
Technology : kbMailSearch kbZNotKeyword3 kbMailATN300 kbMailATN310 kbMailATN310a kbMailATN310c kbMailATN310d
Version : WINDOWS:3.0,3.1,3.1a,3.1c,3.1d
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