Article: Q111573
Product(s): Microsoft Windows 3.x Retail Product
Version(s): WINDOWS:3.11
Operating System(s):
Keyword(s):
Last Modified: 01-OCT-1999
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The information in this article applies to:
- Microsoft Windows for Workgroups version 3.11
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SYMPTOMS
========
If you are running Microsoft Mail with Microsoft At Work PC Fax support when
your Advanced Power Management computer goes into standby mode, you may receive
the following error message:
PROGMAN caused a General Protection Fault in MOUSE.DRV
CAUSE
=====
The above error message can occur when the computer goes into standby mode if
all of the following conditions are true:
- Power management is set to Advanced.
- Hardware power management is set to something other than OFF.
- Microsoft Mail and Microsoft At Work PC Fax are running.
STATUS
======
Microsoft has confirmed this to be a problem in Windows for Workgroups version
3.11. We are researching this problem and will post new information here as it
becomes available.
KBCategory: kbtool kbbuglist kbatwork kberrmsg
KBSubcategory: wfw wfwg awfax gpf
Additional query words: 3.11 gp-fault sleep blank program manager
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Keywords :
Technology : kbAudDeveloper kbWFWSearch kbWFW311
Version : WINDOWS:3.11
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