Article: Q129858
Product(s): Microsoft Windows NT
Version(s): 3.5x
Operating System(s):
Keyword(s): kbnetwork
Last Modified: 06-FEB-2002
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Windows NT Workstation version 3.5x
- Microsoft Windows NT Server version 3.5x
-------------------------------------------------------------------------------
SYMPTOMS
========
When you attempt to change your user password in a trusted domain using TCP/IP,
the following error message appears:
Unable to change the password on this account (C00000BC).
Please consult your system administrator.
CAUSE
=====
When changing password in trusted domain using TCP/IP, the workstation searches
for <domainname><20> to find the primary domain controller (PDC).
However, no domain controller registers <domainname><20>.
If the workstation issues a session setup to this NetBIOS name, the session
request is rejected, and the error message above appears.
Because there is no application or server which registers
<domainname><20>, this problem occurs only when WINS or DNS server
resolves the NetBIOS name <domainname><20> to a valid IP-address
because of an erroneous WINS or DNS entry.
This entry can be caused by a client naming their computer the same name as the
domain name. This seems to cause an erroneous entry in the Wins database.
WORKAROUND
==========
To resolve this problem, upgrade to Windows NT Workstation and Server version
4.0.
To work around this problem, do one of the following:
- If you use WINS, delete the following entry: <domainname><20>
- If you use DNS, delete the following entry: <domainname>
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT version 3.5. This
problem was corrected in Windows NT Workstation or Server version 4.0.
Additional query words: prodnt pswd dhcp browser
======================================================================
Keywords : kbnetwork
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTSsearch
Version : :3.5x
=============================================================================