Article: Q130974
Product(s): Microsoft Windows 3.x Retail Product
Version(s): WINDOWS:3.11
Operating System(s):
Keyword(s): 3rdpartynet msnets kb3rdPartyNetClient
Last Modified: 27-JUL-2001
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The information in this article applies to:
- Microsoft Windows for Workgroups version 3.11
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SYMPTOMS
========
After you install TCP/IP-32 3.11a, you may experience the following problems:
- When you use the PING utility, you receive the following error message:
Unable to contact IP driver, error code 0
- When you use the IPCONFIG utility, you receive the following error message:
Error: Failed to retrieve required information from TCP/IP
CAUSE
=====
These errors can occur for either of the following reasons:
- You are using the TCP/IP-32 3.11a and NetBEUI protocols together on an IPXODI
support driver (Ethernet, Token Ring, or ArcNet).
- The TCP/IP protocol is not configured correctly.
RESOLUTION
==========
To work around this problem, remove the NetBEUI protocol, or configure the
TCP/IP protocol correctly.
STATUS
======
Microsoft is researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.
Additional query words: 3.11 tcpip
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Keywords : 3rdpartynet msnets kb3rdPartyNetClient
Technology : kbAudDeveloper kbWFWSearch kbWFW311
Version : WINDOWS:3.11
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