Article: Q132746
Product(s): Microsoft Mail For PC Networks
Version(s): WINDOWS:3.0,3.2,3.2a,3.5; :3.5
Operating System(s):
Keyword(s):
Last Modified: 15-DEC-1999
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Mail for PC Networks, versions 3.0, 3.2, 3.2a, 3.5
- Microsoft Mail Multitasking MTA for Windows NT, version 3.5
-------------------------------------------------------------------------------
SYMPTOMS
========
When you try to connect to a version 3.x of Microsoft Mail for PC Networks Mail
Transfer Agent (MTA) with Microsoft Mail Remote for Windows (or MS-DOS) using a
U.S. Robotics Sportster 28.8 V.34 modem, the MTA may never answer. Therefore, it
causes the Remote user to time out.
CAUSE
=====
U.S. Robotics Sportster 28.8 V.34 modems with a "Supervisor date" earlier than
04/18/95 have a ROM BIOS chip defect.
RESOLUTION
==========
This is a known issue with U.S. Robotics. Please contact U.S. Robotics Technical
Support at (708) 982-5151 for information on upgrading the modem.
MORE INFORMATION
================
To determine if the modem has the suspected bios problem, connect a session to
the modem port from Terminal.
Once connected, type the following (followed by a carriage return):
ATI7
A configuration profile similar to the following will be displayed on the
screen:
Configuration Profile...
Product type US/Canada External
Options V32bis,V.FC,V.34
Fax Options Class 1/Class 2.0
Clock Freq 20.16Mhz
Eprom 256k
Ram 32k
Supervisor date 04/18/95
DSP date 03/31/95
Supervisor rev 6.0.5
DSP rev 1.0.9
If the "Supervisor date" is earlier than 04/18/95, you should contact U.S.
Robotics Technical Support.
Additional query words: 3.00 3.20 3.20a 3.50 USR chipset corrupt
======================================================================
Keywords :
Technology : kbZNotKeyword2 kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN320a kbMailPCN300 kbMailPCN350 kbMailMMTA350NT
Version : WINDOWS:3.0,3.2,3.2a,3.5; :3.5
=============================================================================