Article: Q136822
Product(s): The Microsoft Network
Version(s): WINDOWS:1.2,1.3,2.0,2.5,2.6
Operating System(s):
Keyword(s): kbmsn
Last Modified: 14-AUG-1999
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The information in this article applies to:
- The Microsoft Network versions 1.2, 1.3, 2.0, 2.5, 2.6
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SYMPTOMS
========
When you receive e-mail with text indicating the e-mail includes an attachment,
the attachment may be missing, or you may be unable to open the attachment.
CAUSE
=====
This behavior may occur for either of the following reasons:
- The attachment was damaged before the e-mail was received at MSN, The
Microsoft Network.
- You are using the MSN MAPI servers, which do not support the method used to
encode the attachment. The MSN MAPI servers support only the UUENCODE method.
RESOLUTION
==========
To resolve this issue, use the appropriate method:
MSN 2.0 or Earlier Installed
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Inform people who send you e-mail with attachments that the attachments must be
correctly encoded using the UUENCODE format.
MSN 2.5 or Later Installed
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Use any of the following methods:
- Migrate your MSN e-mail account to the new MSN POP3 e-mail servers, or have
the sender send the message in the UUENCODE format.
- Change the "read font" to Universal Alphabet.
- Ask the sender to save the attachment as an HTML file before attaching it.
MORE INFORMATION
================
For related information, please click the article number below to view the
article in the Microsoft Knowledge Base:
Q176276 Frequently Asked Questions About Mail Migration on MSN
Additional query words: 1.30 2.00 2.50 2.60
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Keywords : kbmsn
Technology : kbMSNSearch kbMSN200 kbMSN130 kbMSN260 kbMSN250 kbMSN120
Version : WINDOWS:1.2,1.3,2.0,2.5,2.6
Issue type : kbprb
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