Article: Q139149
Product(s): Microsoft PowerPoint for Windows
Version(s): WINDOWS:7.0
Operating System(s):
Keyword(s): kbenv kbgraphic
Last Modified: 16-APR-2000
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The information in this article applies to:
- Microsoft PowerPoint for Windows 95, version 7.0
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SYMPTOMS
========
Your system may stop responding when you open or view a presentation containing
imported graphics.
CAUSE
=====
This behavior is caused by the expanded memory manager scanning too aggressively
and setting up upper memory blocks (UMBs) that conflict with the video adapter.
RESOLUTION
==========
To troubleshoot this problem, try the following:
1. Open your Config.sys file.
2. Locate the line similar to:
device=emm386.exe noems
Add the following to the end of this line:
"x=a000-c7ff" (without the quotation marks)
This line should now be similar to:
device=emm386.exe noems x=a000-c7ff
3. Save the file and restart your computer.
MORE INFORMATION
================
Windows 95 uses the MS-DOS expanded memory emulation driver, Emm386.exe, to
provide expanded memory services (EMS) for MS-DOS applications that need it. If
you load Emm386.exe with an x=<range> parameter, Windows 95 doesn't try to
put an EMS pageframe in that range of memory addresses.
A standard VGA card requires memory ranges A000-AFFF and B800-BFFF. Some VESA
Local Bus and PCI cards use the entire range A000-C7FF.
Additional query words: 7.00 97 ppt95 pp7 ppt7 ppt97 multi media diamond ati mach vram multimedia w_powerpt hang freeze lock up
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Keywords : kbenv kbgraphic
Technology : kbPowerPtSearch kbPowerPt700 kbZNotKeyword2 kbPowerPt700Search
Version : WINDOWS:7.0
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