Article: Q141014
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 95
Operating System(s):
Keyword(s): win95
Last Modified: 17-DEC-2000
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Windows 95
-------------------------------------------------------------------------------
SYMPTOMS
========
When you use the Emergency Recovery Utility (ERU) that is included on the
Windows 95 CD-ROM to back up your configuration files, the utility may not work
correctly. It may stop without any warning or error message.
CAUSE
=====
This behavior can occur if one or more of the default configuration files is
missing.
RESOLUTION
==========
Verify that all the default configuration files exist on the hard disk.
MORE INFORMATION
================
The ERU does not function properly if any of the following files are missing:
Autoexec.bat
Command.com
Config.sys
Io.sys
Msdos.sys
Protocol.ini
System.dat
System.ini
User.dat
Win.ini
For additional information about the ERU, please see the following article in the
Microsoft Knowledge Base:
Q139437 Windows 95 Emergency Recovery Utility
======================================================================
Keywords : win95
Technology : kbWin95search kbZNotKeyword3
Version : 95
=============================================================================