Article: Q141238
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.1,1.2
Operating System(s):
Keyword(s): kbnetwork smsnetmon
Last Modified: 31-JUL-2001
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The information in this article applies to:
- Microsoft Systems Management Server versions 1.1, 1.2
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SYMPTOMS
========
When you attempt to find all remote Network Monitor agents across routers in
Systems Management Server Administrator User Interface (SMS Admin UI), the
remote agents information is not available.
CAUSE
=====
This problem occurs due to one or all of following:
- The multicast forwarding option on the router is not enabled
- Recent computer inventory of the client computer does not have the network
monitor agent running for its current state.
WORKAROUND
==========
To work around the problem, do one or all of the following:
- Configure the router for multicast packets to pass through the router. The
router may be allowing only IP and IPX packets to pass.
- For remote network monitoring, manually enter the computer name or network
address of the client computer in Network Monitor.
STATUS
======
Microsoft has confirmed this to be a problem in Systems Management Server
version 1.1. We are researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
================
The SMS Admin UI runs a query against the database to find computers with the
Network Monitor Agent current status as "Running." The Network Monitor user
interface is invoked with a command line parameter of the computer name
detected.
In Network Monitor, an "Identify Network Monitor users" option is available. This
option sends a series of multicast packets to all NetBIOS- enabled systems that
have the Network Monitor agent installed. After detecting all the Network
Monitor agents, a list of the agents is displayed.
Additional query words: prodsms
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Keywords : kbnetwork smsnetmon
Technology : kbSMSSearch kbSMS110 kbSMS120
Version : winnt:1.1,1.2
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