Article: Q145964
Product(s): Microsoft Exchange
Version(s): 4.0 5.0
Operating System(s):
Keyword(s): kbsetup
Last Modified: 15-MAR-1999
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The information in this article applies to:
- Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0
- Microsoft Exchange Windows 3.x client, versions 4.0, 5.0
- Microsoft Exchange Windows NT client, versions 4.0, 5.0
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SYMPTOMS
========
When you try to upgrade your Microsoft Exchange client, you may receive the
following error message:
Setup has determined that the following application(s) are running:
Microsoft Exchange
We recommend that you close these application(s) before continuing.
Under Windows for Workgroups 3.11, the error message states that Microsoft Mail
is running.
CAUSE
=====
Microsoft Exchange was run in this session before the attempt to upgrade and the
mail spooler is still running.
WORKAROUND
==========
Reboot the computer and start the upgrade process before launching Microsoft
Exchange.
MORE INFORMATION
================
Note that if Microsoft Exchange or Schedule+ is in the startup group, it will
need to be removed from the startup group before rebooting.
Additional query words: err setup upgrade
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Keywords : kbsetup
Technology : kbExchangeSearch kbExchange500 kbExchange400 kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbExchange400NT kbExchange500NT kbExchange400Win95 kbExchange500Win95
Version : 4.0 5.0
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