Article: Q153198
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s):
Keyword(s): kbenv kberrmsg kbmm kbsetup
Last Modified: 16-DEC-1999
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The information in this article applies to:
- Microsoft Encarta 96 Encyclopedia for Windows
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SYMPTOMS
========
While you install Encarta Encyclopedia for Windows, 1996 edition, you receive
one of the following error messages.
Windows 95 Error Message:
Setup tried to create an invalid path using D:\ and Encarta\Pidholdr.dll
Windows 3.x Error Message:
Could not open the file D:\ENCARTA\PIDHOLDR.DLL
CAUSE
=====
Your CD-ROM drive letter has changed since the original installation of
Microsoft Encarta.
RESOLUTION
==========
Remove and then reinstall Encarta using the following steps:
1. Run Encarta Setup. Select the Remove All option.
2. Complete the Setup removal process.
3. Run Encarta Setup again to reinstall Encarta.
MORE INFORMATION
================
This problem often occurs after you install a second hard drive. In many cases,
this causes your CD-ROM drive designation to change from drive D to drive E.
Additional query words: 1996 multi media multimedia multi-media mmtitles kbmm encarta setup error errmsg
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Keywords : kbenv kberrmsg kbmm kbsetup
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1996
Version : WINDOWS:
Issue type : kbprb
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