Article: Q156108
Product(s): Microsoft Home Multimedia Titles
Version(s): 1997 edition; WINDOWS:4.0
Operating System(s):
Keyword(s):
Last Modified: 10-APR-2001
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The information in this article applies to:
- Microsoft Encarta 97 Encyclopedia for Windows
- Microsoft Office for Windows 95 Professional edition
- Microsoft Office for Windows 95, Standard edition
- Microsoft Works for Windows 95, version 4.0, version 4.0
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SYMPTOMS
========
When you use the Lookup Reference tool in Microsoft Office or Microsoft Works to
open Encarta, the feature does not work. In Works, you may hear a system error
"ding" sound.
In Word, the following error message appears:
Encarta Encyclopedia cannot start
Unable to complete this action while Encarta Encyclopedia windows are open.
Close any open dialog boxes or screens in Encarta Encyclopedia, then try
again.
CAUSE
=====
Encarta is displaying a modal (active) dialog box. You need to close Modal
dialog boxes before you open other dialog boxes, such as the Encyclopedia
screen. An example of a modal dialog is the Encarta Media Gallery. You must
close this box before Lookup Reference works.
RESOLUTION
==========
To resolve this problem, do the following:
1. Click OK to clear the error message. If you do not see the error message,
press and hold down the ALT keyboard key then press the TAB key (ALT+TAB)
repeatedly until you see the error message. Click OK.
2. Close the open dialog box or Encarta screen, for example, the Media Gallery.
3. Use the ALT+TAB key combination to return to the referring program. Try the
Lookup Reference feature again.
Additional query words: 1997 multi media multimedia multi-media mmtitles kbmm hang stay current reef w_works
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Keywords :
Technology : kbOfficeSearch kbHomeProdSearch kbWorksSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbOffice95Search kbZNotKeyword3 kbWorks400 kbEncartaEnCyc1997
Version : :1997 edition; WINDOWS:4.0
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