Article: Q156607
Product(s): Microsoft Windows NT
Version(s): WinNT:3.5,3.51,4.0
Operating System(s):
Keyword(s): kb3rdparty
Last Modified: 08-AUG-2001
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0
- Microsoft Windows NT Server versions 3.5, 3.51, 4.0
-------------------------------------------------------------------------------
SYMPTOMS
========
Hewlett-Packard systems using the OEM MATROX Ultima Plus video card may stop
responding intermittently when running 16-bit applications under Windows NT. The
following error occurs at random times:
An error has occurred in your application
After this error occurs, the system may stop responding, requiring you to restart
Windows NT.
CAUSE
=====
This problem may be caused by the Hewlett-Packard OEM version of the MATROX
Ultima Plus Video card with the following DAC Type:
DAC: TI TVP3020
NOTE: The Hewlett-Packard OEM version of the MATROX Ultima Plus Video card with
DAC Type TI TVP3026 does not experience this problem.
Perform the following steps to view the DAC Type:
1. Click the Start button, point to Settings, click Control Panel, and then
double-click Display.
2. Click the Settings tab, and then click Display Type.
RESOLUTION
==========
To resolve this problem, use one of the following workarounds:
- Contact MATROX Technical Support for an updated Mgs.sys device driver for
Windows NT 3.51. However, all video device drivers were re-written to run in
kernel-mode under Windows NT 4.0 and there are no updated drivers available
from MATROX to correct this problem for Windows NT 4.0 at this time.
-or-
- Replace the video card with another type or manufacturer.
For further information, please see the following article in the Microsoft
Knowledge Base:
ARTICLE-ID: Q137476
TITLE : NTVDM Error with MATROX Video Card
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT version 4.0. We are
researching this problem and will post new information here in the Microsoft
Knowledge Base as it becomes available.
MORE INFORMATION
================
The MATROX Ultima plus video cards are manufactured by MATROX, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
this product's performance or reliability.
======================================================================
Keywords : kb3rdparty
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search
Version : WinNT:3.5,3.51,4.0
Issue type : kbbug
=============================================================================