Article: Q158295
Product(s): Microsoft Exchange
Version(s): WINDOWS:4.0,5.0
Operating System(s):
Keyword(s): kbtool
Last Modified: 11-APR-1999
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The information in this article applies to:
- Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0
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SYMPTOMS
========
When you click Remote Mail on the Tools menu in Microsoft Exchange Server, you
may receive one of the following error messages:
The mail headers could not be displayed. Internal MAPI error while
establishing remote interface MAPI 1.0 - 839 - [80004005]
OR
Microsoft Exchange
The mail headers could not be displayed. Internal mapi error : there is a
communication problem between this application and the service provider.
Restart the application.
OR
The item could not be displayed. The action could not be completed. Microsoft
Exchange Client - 9997 - [80070005]
NOTE: "Sync all folders" appears to function properly. Connecting with Windows 95
dial-up networking (DUN) first and then starting Microsoft Exchange Server
online also works correctly.
CAUSE
=====
These errors can occur if your computer name contains the "at sign" (@). The
first error message listed above occurs when you try to use the Remote Mail
feature in Microsoft Exchange. The second error message occurs when you send a
message with The Microsoft Network Online Service information service installed
in your default profile.
RESOLUTION
==========
Remove the at sign from your computer name. To do so, follow these steps:
1. In Control Panel, double-click Network.
2. Click the Identification tab.
3. Change the computer name so that it does not contain the "@" character, and
then click OK.
4. When you are prompted to restart your computer, do so.
Additional query words:
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Keywords : kbtool
Technology : kbExchangeSearch kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbExchange400Win95 kbExchange500Win95
Version : WINDOWS:4.0,5.0
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