Article: Q158636
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s):
Keyword(s): kbsetup
Last Modified: 09-AUG-2001
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The information in this article applies to:
- Microsoft Windows NT Workstation version 4.0
- Microsoft Windows NT Server version 4.0
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SYMPTOMS
========
After you upgrade Windows NT 3.51 to Windows NT 4.0, you may receive the
following STOP error message during the initial reboot of Windows NT:
STOP: 0x0000001E (0xC0000005, 0xA0036FC2, 0x00000000, 0x00000004)
KMODE_EXCEPTION_NOT_HANDLED address 0xA0036FC2 in Win32K.sys
This behavior can also occur when you install Windows NT service packs.
CAUSE
=====
This error message may occur if the following registry keys, installed by
PCAnyWhere, exists:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\Current
Version\Winlogon\Ginadll
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\Current
Version\Winlogon\OriginalGinadll
where Ginadll has a value of <Drive>\PCAnyWhere\Awgina.dll : REG_SZ.
NOTE: Please be aware of the following:
- This entry causes a replaceable logon dialog box.
- This error does not occur during a new installation of Windows NT 4.0.
RESOLUTION
==========
To resolve this problem, perform one of the following:
- Restore your previous version of Windows NT 3.51 and delete the Gina.dll
key.
-or-
- Install a second instance of Windows NT 3.51 and run the previous copy of
Regedt32.exe to delete the Gina.dll key.
MORE INFORMATION
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PCAnyWhere is manufactured by Symantec, a vendor independent of Microsoft; we
make no warranty, implied of otherwise, regarding this product's performance or
reliability.
Additional query words: pc anywhere
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Keywords : kbsetup
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version : :4.0
Issue type : kbprb
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