Article: Q159880
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s):
Keyword(s): kbusage word97 kbmerge
Last Modified: 14-NOV-2000
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The information in this article applies to:
- Microsoft Word 97 for Windows
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SYMPTOMS
========
When you click the Check For Errors button on the Mail Merge toolbar, you may
receive the following error message:
This program has performed an illegal operation and will be shut down.
When you click the Details button you receive the following error message:
WINWORD caused an invalid page fault in module WINWORD.EXE at
0137:<address>.
CAUSE
=====
The error message occurs when the following conditions are true:
- The Office Assistant is active.
-and-
- The "Simulate the merge and report errors in a new document" option is
selected in the Checking And Reporting Errors dialog box.
RESOLUTION
==========
To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).
To work around this problem, use one of the other Checking And Reporting options
or turn off the Office Assistant when you use the "Simulate the merge and report
errors in a new document" option.
To turn off Office Assistant, use either of the following methods.
Method 1:
Click Close (the button resembling an X, located in the upper-right corner of the
title bar) in the Office Assistant window.
Method 2:
Right-click the Office Assistant, and then click Hide Assistant.
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows.
This problem was corrected in Microsoft Word 97 SR-1.
For additional information about SR-1, please see the following article in the
Microsoft Knowledge Base:
Q172475 OFF97: How to Obtain and Install MS Office 97 SR-1
MORE INFORMATION
================
When you click Check For Errors on the Mail Merge toolbar, you are presented
with three options:
- Simulate the merge and report errors in a new document.
- Complete the merge, pausing to report each error as it occurs.
- Complete the merge without pausing. Report errors in a new document.
The first option will generate the illegal instruction if the Office Assistant is
active. The other options work correctly.
Additional query words: SR1 release1 8.0 8.00 mail merge print hang gpf error
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Keywords : kbusage word97 kbmerge
Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version : WINDOWS:97
Issue type : kbbug
Solution Type : kbfix
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