Article: Q163305
Product(s): Word 97 for Windows
Version(s): 97
Operating System(s):
Keyword(s): kbgraphic kbhw kbinterop kbdta word97 kbHardware
Last Modified: 25-JUL-2001
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The information in this article applies to:
- Microsoft Word 97 for Windows
- Photo Editor 97
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SYMPTOMS
========
In Microsoft Photo Editor, if you choose any of the effects that has a preview,
the computer may stop responding (hang), or one of the following error messages
may appear in the preview window:
Not enough memory for effect preview
-or-
General Protection Fault
-or-
Access Violation
-or-
Divide by Zero
CAUSE
=====
This error may occur when both of the following conditions are true:
- You chose one of the following special effects from the Effects menu:
Chalk and Charcoal
Emboss
Graphic Pen
Notepaper
Watercolor
Stained Glass
Stamp
Texturizer
- You are using any of the following video cards:
Matrox
Video 9
RESOLUTION
==========
To correct this problem, contact the video card manufacturer and obtain an
updated driver for that card.
For information about how to contact third-party vendors, click the appropriate
article number below to view the article in the Microsoft Knowledge Base:
Q65416 Hardware and Software Third-Party Vendor Contact List, A-K
Q60781 Hardware and Software Third-Party Vendor Contact List, L-P
Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
WORKAROUND
==========
To work around this problem, use either of the following methods.
Method 1: Change the video driver to standard VGA or super VGA.:
Method 2: Change the resolution or the number of display colors.:
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.
Additional query words: blank Imager
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Keywords : kbgraphic kbhw kbinterop kbdta word97 kbHardware
Technology : kbWordSearch kbHomeProdSearch kbPowerPtSearch kbWord97 kbWord97Search kbZNotKeyword2 kbPowerPt97Search kbPhotoEd97
Version : :97
Issue type : kbbug
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