Article: Q164338
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s):
Keyword(s): kbprint kbusage word97
Last Modified: 07-SEP-2001
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The information in this article applies to:
- Microsoft Word 97 for Windows
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SYMPTOMS
========
When you print the current page of your document, you may receive the following
error message:
This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.
If you click Details, you receive the following error message:
WINWORD caused an invalid page fault in module WINWORD.EXE at
0137:<address>.
CAUSE
=====
This problem occurs when the following conditions are true:
- You are printing the document from page layout view.
-and-
- Paragraph marks are visible in the document. (To show paragraph marks, click
the Show/Hide button on the Standard toolbar).
NOTE: This problem occurs mainly with converted Word 7.0 or Word 2.x documents.
RESOLUTION
==========
To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).
To work around this problem, use the appropriate method for your situation.
Method 1: Turn Off Non-Printing Characters
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1. On the Tools menu, click Options.
2. Click the View tab.
3. Under Non-printing characters, click to clear all of the check boxes, and
then click OK.
Try printing the current page again.
Method 2: Switch to Another View Before Printing
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Change the view of the document before printing the current page. To do this,
click Normal on the View menu.
Try printing the current page again.
Method 3: Do Not Print the Current Page
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Try printing the entire document, or print just a range of pages.
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows.
This problem was corrected in Microsoft Word 97 SR-1.
For additional information about SR-1, please see the following article in the
Microsoft Knowledge Base:
Q172475 OFF97: How to Obtain and Install MS Office 97 SR-1
Additional query words: SR1 release1 8.0 8.00 hplj lj ipf dr. Watson drwatson dr
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Keywords : kbprint kbusage word97
Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version : WINDOWS:97
Issue type : kbbug
Solution Type : kbfix
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