Article: Q164489
Product(s): Microsoft Exchange
Version(s): winnt:4.0,5.0,5.5
Operating System(s):
Keyword(s): kbusage exc4 exc5 exc55
Last Modified: 07-NOV-1999
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The information in this article applies to:
- Microsoft Exchange Server, versions 4.0, 5.0, 5.5
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SYMPTOMS
========
When you try to generate the offline address book, the following error messages
may be displayed:
Errors in Log
When attempting to generate the OAB from Generate Address Book Now.
Error 5004:
Generation of the offline Address Book is complete. Result: The MAPI
call failed.<<80004005>>.
CAUSE
=====
The server that the offline address book is generated from does not contain all
of the necessary files for multiple language support for Exchange Server.
RESOLUTION
==========
Install the correct code pages, locales, and templates for all of the languages
that you want Exchange Server to support.
MORE INFORMATION
================
For additional information about adding code pages, click the article number
below to view the article in the Microsoft Knowledge Base:
Q151701 XADM: How to Manually Add Code Pages for Mixed Languages
Refer to the International Issues (Section 14) of the Readme.wri file on the
Microsoft Exchange Server CD-ROM for information on:
- Installing CodePage Support - Section 14.2.
- Installing Foreign Language Display Templates - Section 14.3.
Additional query words: 5004 NLS
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Keywords : kbusage exc4 exc5 exc55
Technology : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version : winnt:4.0,5.0,5.5
Issue type : kbprb
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