Article: Q165676
Product(s): Word 97 for Windows
Version(s): WINDOWS:
Operating System(s):
Keyword(s): kbinterop
Last Modified: 14-NOV-2000
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The information in this article applies to:
- Microsoft Word 97 for Windows
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SYMPTOMS
========
When you open a document that has been saved from a WordMail message in either
Word Document Format (*.doc) or RTF Text Format (*.rtf), menu items are missing
and the Print Preview button is missing from the Standard toolbar.
CAUSE
=====
The document is attached to the Email.dot template or to another template with
customized menus or toolbars.
WORKAROUND
==========
To work around this problem, use the following steps to attach a Word template,
for example Normal.dot, to the document:
1. Open the document in Word 97.
2. On the Tools menu, click Templates And Add-Ins.
3. Click the Attach button. Change to the correct folder, click Normal.dot, and
then click OK.
NOTE: You can use the Organizer to copy styles from the Email.dot to your
Normal.dot, if desired. To open the Organizer, click Styles on the Format menu
and then click the Organizer button.
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.
MORE INFORMATION
================
WordMail messages are based on the template specified by the Template setting on
the E-mail tab in Outlook. To locate the E-mail tab, on the Tools menu, click
Options. The default WordMail template is Email.dot.
In Email.dot, the Print Preview button is missing from the Standard toolbar.
The following table lists the menu items that are missing from the Email.dot
template.
Menu Menu item
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File Versions
Print Preview
View Master Document
Header and Footer
Full Screen
Insert Page Numbers
Tools Protect Document
Mail Merge
Envelopes and Labels
Letter Wizard
The following items are added to the Tools menu in the Email.dot template:
Tools AutoSignature
Check Names
Additional query words:
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Keywords : kbinterop
Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version : WINDOWS:
Issue type : kbbug
Solution Type : kbpending
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