Article: Q168560
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s):
Keyword(s): kberrmsg kbgraphic kbusage kbdta word97
Last Modified: 14-NOV-2000
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Word 97 for Windows
-------------------------------------------------------------------------------
SYMPTOMS
========
When you try to edit a picture, Microsoft Word may display either of the
following error messages.
In Windows 95
-------------
This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.
When you click Details, Word displays the following message:
WINWORD caused an invalid page fault in module WINWORD.EXE at 0137:301e2cee.
In Windows NT 4.0
-----------------
An application error has occurred and an application error log is being
generated.
Winword.exe
Exception: access violation (0xc0000005), Address: 0X301e2cee
CAUSE
=====
This problem may occur when you edit a picture in either of the following
locations:
- In the header or footer of a template.
-or-
- In the body of a new document, when this document is based on a template that
contains text or pictures in its header or footer.
RESOLUTION
==========
To correct this problem, install Microsoft Word 97 Service Release 1 (SR-1).
To work around this problem, use one of the following methods.
Method 1: Add Text or Picture to Header or Footer of Each New Document
----------------------------------------------------------------------
Do not add text or pictures to the header or footer of a template. Instead add
the text or picture to the header or footer of each of your new documents.
Method 2: Edit the Picture in a Different Document
--------------------------------------------------
Edit the picture in the body of a document based on a template with an empty
header or footer. Then, copy and paste the edited picture into the desired
document or template.
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows.
This problem was corrected in Microsoft Word 97 SR-1.
For additional information about SR-1, please see the following article in the
Microsoft Knowledge Base:
Q172475 OFF97: How to Obtain and Install MS Office 97 SR-1
Additional query words: SR1 release1 8.0 8.00 ipf normal.dot global
======================================================================
Keywords : kberrmsg kbgraphic kbusage kbdta word97
Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version : WINDOWS:97
Issue type : kbbug
Solution Type : kbfix
=============================================================================