Article: Q168618
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s):
Keyword(s): kberrmsg kbother
Last Modified: 14-NOV-2000
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The information in this article applies to:
- Microsoft Word 97 for Windows
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SYMPTOMS
========
When you attempt to open a document that was saved in the Word 6.0/95 file
format from Word 97, you may receive the following error message:
Word cannot open the document.
CAUSE
=====
When you save a document as Word 6.0/95 to a directory or drive with
insufficient free space, a file will be created whose size equals the available
free space.
For example, if the file size is 100 KB and the free space is 50 KB, a file will
be created with a size of 50 KB. Likewise, if the free space is 0 KB, a file
will be created with a size of 0 KB.
You may receive the error message described earlier if you later attempt to
reopen the document.
RESOLUTION
==========
To prevent this error message, do one of the following.
Install Office 97 Service Release 2
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For additional information, click the article number below to view the article in
the Microsoft Knowledge Base:
Q151261 OFF97: How to Obtain and Install MS Office 97 SR-2
Obtain the Office Converter Pack
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For additional information, click the article number below to view the article in
the Microsoft Knowledge Base:
Q212265 WD: Additional Text Converters and Image Filters Available in
Microsoft Office Converter Pack
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows.
This problem was corrected in the updated Word 6.0/95 Export Converter.
MORE INFORMATION
================
The updated Word 6.0/95 Export Converter generates the error message:
Write error on output file
under the conditions described in the "Cause" section of this article.
Additional query words: word8 word97 8.0 convert conversion 6.x word6 word7
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Keywords : kberrmsg kbother
Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version : WINDOWS:97
Issue type : kbbug
Solution Type : kbfix
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