Article: Q168729
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s):
Keyword(s): kbother kbtool kbdta word97 kbmerge
Last Modified: 08-MAY-2002
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The information in this article applies to:
- Microsoft Word 97 for Windows
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SYMPTOMS
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After you use Find Record (on the Mail Merge toolbar) in a mail merge document,
View Merged Data no longer updates the merge fields in the merge document.
CAUSE
=====
This problem occurs when you browse through the data records using the First
Record, Previous Record, Next Record, or Last Record command on the Mail Merge
toolbar.
RESOLUTION
==========
To resolve the problem described in this article, obtain and install the latest
Microsoft Word 97 update from the following Microsoft Web site:
http://office.microsoft.com/downloads/9798/Wd97mcrs.aspx
IMPORTANT NOTE: Microsoft Word 97 post-service release fixes are cumulative. The
latest update contains all of the fixes since Service Release 2. If you install
the latest update for Word 97, you do not need to install any other updates
after Service Release 2.
For additional information about the fixes included in the latest update for Word
97, click the article number below to view the article in the Microsoft
Knowledge Base:
Q265374 WD97: Post Service Release Fixes for Word 97
WORKAROUND
==========
To work around this problem, quit and restart Microsoft Word.
NOTE: To update the merge fields manually, move through the View Merged Data
options on the Mail Merge toolbar, or select the fields and press F9. Note that
you must restart Word to fully restore the record selection buttons on the Mail
Merge toolbar: First Record, Previous Record, and so forth.
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.
Additional query words: 8.0 word97
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Keywords : kbother kbtool kbdta word97 kbmerge
Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version : WINDOWS:97
Issue type : kbbug
Solution Type : kbfix
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