Article: Q168944
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s):
Keyword(s): kberrmsg kbprint
Last Modified: 07-SEP-2001
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0
- Microsoft Windows NT Workstation version 4.0
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SYMPTOMS
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After you install printer drivers version 1.01a dated 4/22/97 from Epson's Web
site for the Epson Stylus Color 800 printer on a computer with Windows NT 4.0
Service Pack 3 installed, you may experience the following symptoms:
- When you attempt to print a test page, the following error message is
displayed:
Test page failed to print. Would you like to view the print troubleshooter
for assistance? The system does not support the command specified.
- When you attempt to print, the following error message is displayed:
Cannot access your printer. Be sure that your printer is connected properly
and use Control Panel to verify that the printer is configured properly.
RESOLUTION
==========
Either uninstall Service Pack 3, or install updated printer drivers. For
information about updated printer drivers, please contact Epson.
Additional query words: SP3
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Keywords : kberrmsg kbprint
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version : winnt:4.0
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