Article: Q170628
Product(s): Microsoft Mail For PC Networks
Version(s): WINDOWS:3.5
Operating System(s):
Keyword(s): kbusage
Last Modified: 30-OCT-1999
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The information in this article applies to:
- Microsoft Mail for PC Networks, version 3.5
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SYMPTOMS
========
Mail delivery fails and the Session.log of External shows similar entries:
A Critical error has occurred
Data: Error Code~0c, Device Error _14
Mailbag truncated by up_retries
Mail transfer failed.
CAUSE
=====
There is a problem accessing the postoffice because External has failed to read
from disk possibly because of a network connection problem. The error "mailbag
truncated by up_retries" means External had a problem at the time it was
processing mail in the referenced mailbag. These errors together suggest a
failure in the network connection.
RESOLUTION
==========
A network trace may be necessary to pinpoint the connection failure. There is a
short-term workaround that works with the MS-DOS MTA only. A setting in the
External.ini will allow External to restart when it encounters a critcal error.
The setting is:
ReBootOnce
This is not a fix but can be used as a workaround until the cause of the problem
can be determined and resolved.
MORE INFORMATION
================
External will return an error generated by Interrupt 24h in MS-DOS
(Critical-Error Handler).
The "device error = c" means "general failure". Here is the list of other
possible values:
code meaning
---- -----------------------------------
00h write-protected disk
01h unknown unit
02h drive not ready
03h invalid command
04h data error (CRC)
05h bad request structure length
06h seek error
07h non-DOS disk
08h sector not found
09h printer out of paper
0ah write fault
0bh read fault
0ch general failure
0fh invalid disk change (dos 3 & later)
Additional query words:
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Keywords : kbusage
Technology : kbMailSearch kbZNotKeyword3 kbMailPCN350
Version : WINDOWS:3.5
Issue type : kbprb
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