Article: Q172242
Product(s): The Microsoft Network
Version(s): WINDOWS:2.0
Operating System(s):
Keyword(s): kberrmsg
Last Modified: 14-OCT-1999
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The information in this article applies to:
- The Microsoft Network version 2.0
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SYMPTOMS
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When you attempt to connect to MSN, The Microsoft Network, you may receive the
following error message:
Guide.exe caused an invalid page fault in module Mpccl.dll.
CAUSE
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The Guide.exe or Mpccl.dll file may be damaged.
RESOLUTION
==========
To resolve this issue, run the Newcore.exe and Msn13.exe files from the MSN 2.0
CD-ROM. To do so, follow these steps:
1. Insert the MSN 2.0 CD-ROM into the CD-ROM drive. If the Auto Insert
Notification option is turned on, close the Welcome To MSN window that opens
on the desktop.
2. Double-click My Computer.
3. Right-click the CD-ROM drive icon, and then click Explore.
4. Double-click the Msnsetup folder.
5. Double-click the Compnts folder.
6. Double-click the Newcore.exe file.
7. Double-click the Msn13.exe file.
8. Follow the instructions on the screen. When you are prompted to restart the
computer, click Yes.
Additional query words:
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Keywords : kberrmsg
Technology : kbMSNSearch kbMSN200
Version : WINDOWS:2.0
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