Article: Q173400
Product(s): The Microsoft Network
Version(s): 2.6,5.0,5.1,5.2
Operating System(s):
Keyword(s): kbenv kberrmsg kbmsn
Last Modified: 31-OCT-2000
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The information in this article applies to:
- The Microsoft Network versions 2.6, 5.0, 5.1, 5.2
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SYMPTOMS
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When you attempt to connect to MSN, The Microsoft Network, you may receive the
following error message:
Msndc.exe caused an invalid page fault in module ...
The module may be Unknown, kernel32, or others.
CAUSE
=====
Some components of MSN Quick View may be missing or damaged.
RESOLUTION
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The best way to resolve this issue is to upgrade your MSN experience to the
latest MSN Software. You can upgrade to MSN Explorer by going to
<A0><A0><A0><A0> http://explorer.msn.com/home.htm
If you want to continue using your current software, re-installing that software
will solve the problem. See instructions for different versions of MSN below.
To resolve this issue in MSN 2.6, uninstall and reinstall MSN 2.6
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1. Click Start, point to Settings, click Control Panel, and then click
Add/Remove Programs.
2. Select MSN 2.6, click Add/Remove and then click Yes.
3. Select Connection Manager, click Add/Remove, and then click Yes.
4. Insert the MSN 2.6 installation CD-Rom and follow the screen prompts to
reinstall the software.
To resolve this issue in MSN 5.0, reinstall MSN 5.0
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1. Insert a MSN 5.0 installation CD-Rom
2. Click Start, point to Find, and then click Files and Folders.
3. In the Named box type msoobe.exe and set Look in to the CD drive.
4. Double-click msoobe.exe and follow the installation instructions.
<A0><A0><A0>-or-
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1. Insert the Windows 98SE full version CD-Rom
2. Click Start, point to Find, and then click Files and Folders.
3. In the Named box type rstormsn.exe and set Look in to the CD drive.
4. Double-click rstormsn.exe and follow the installation instructions.
To resolve this issue in MSN 5.1 or 5.2, reinstall MSN 5.1
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1. Open Windows Explorer to C:\Program Files\Online Services
2. Right-click Msn50 and click Delete.
3. Insert the MSN 5.1 installation CD-Rom and follow the installation
instructions.
Additional query words: msnet msnetwork microsoft-net m.s.n. kbimu
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Keywords : kbenv kberrmsg kbmsn
Technology : kbMSNSearch kbMSN520 kbMSN510 kbMSN500 kbMSN260
Version : :2.6,5.0,5.1,5.2
Issue type : kbhowto kbprb
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