Article: Q173514
Product(s): The Microsoft Network
Version(s): WINDOWS:2.5 (OEM Release),3.02,95
Operating System(s):
Keyword(s): kbinterop kbmsn
Last Modified: 14-JUN-2001
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The information in this article applies to:
- The Microsoft Network version 2.5 (OEM Release)
- Microsoft Internet Explorer version 3.02 for Windows 95
- the operating system: Microsoft Windows 95
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SYMPTOMS
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When you connect to MSN, The Microsoft Network, you may see a blank gray screen
when you start MSN Program Viewer or Internet Explorer.
CAUSE
=====
Some components of Microsoft Internet Explorer may be damaged or missing.
RESOLUTION
==========
Remove Internet Explorer, and then reinstall MSN. To do so, follow these steps:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. On the Install/Uninstall tab, click Internet Explorer 3.02, and then click
Add/Remove.
4. When you are prompted to restart the computer, click Yes.
5. Reinstall MSN. To do so, insert the MSN 2.5 CD-ROM into the CD-ROM drive. If
the MSN Setup program does not start automatically, use the following steps:
a. Click Start, point to Find, and then click Files Or Folders.
b. In the Named box, type "msnstart.exe" (without quotation marks).
c. In the Look In box, click the CD-ROM drive.
d. Click Find Now.
e. Double-click the Msnstart.exe file in the list of found files.
6. Follow the instructions on the screen. When you are prompted to restart the
computer, click Yes.
Additional query words: 2.50 msnet msnetwork microsoft-net m.s.n.
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Keywords : kbinterop kbmsn
Technology : kbIEsearch kbWin95search kbMSNSearch kbIE95Search kbZNotKeyword3 kbWin95 kbIE302Win95 kbMSN250OEM
Version : WINDOWS:2.5 (OEM Release),3.02,95
Issue type : kbprb
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