Article: Q180531
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0,4.0a
Operating System(s):
Keyword(s): kbsetup
Last Modified: 01-FEB-1999
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The information in this article applies to:
- Microsoft BackOffice Small Business Server versions 4.0, 4.0a
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SYMPTOMS
========
When you try to remove Proxy Server or Microsoft Exchange using the Add/Remove
Programs tool in Control Panel, you may receive one of the following error
messages:
- An error occurred while trying to remove Microsoft Exchange. Uninstallation
has been canceled.
- An error occurred while trying to remove Proxy Server. Uninstallation has
been canceled.
CAUSE
=====
This behavior can occur if Small Business Server CD-ROM 1 is not inserted in the
CD-ROM drive. The Add/Remove Programs tool calls the Setup program on the
CD-ROM. If the CD-ROM is not inserted, you receive the error message.
RESOLUTION
==========
Insert Small Business Server CD-ROM 1 and try to remove the program again.
STATUS
======
Microsoft has confirmed this to be a problem in BackOffice Small Business Server
versions 4.0 and 4.0a.
Additional query words: un-install
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Keywords : kbsetup
Technology : kbAudDeveloper kbSBServSearch kbSBServ400 kbSBServ400a
Version : WinNT:4.0,4.0a
Issue type : kbbug
Solution Type : kbnofix
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