Article: Q180905
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s):
Keyword(s): kbdta word97 kbSysSettings
Last Modified: 14-NOV-2000
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The information in this article applies to:
- Microsoft Word 97 for Windows
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SYMPTOMS
========
When you save a document, Microsoft Word may stop responding or you may receive
one of the following error messages:
- There is not enough memory or disk space to complete the operation.
-or-
- There is insufficient memory or disk space. Close extra windows and save your
work.
-or-
- There is insufficient memory or disk space. Close an application.
(<path>\<file name>)
-or-
- This program has performed an illegal operation and will be shut down.
If this problem persists, contact the program vendor.
When you click Details, the following message is displayed:
WINWORD caused an invalid page fault in module WINWORD.EXE
CAUSE
=====
There is insufficient disk space available for Word to save the file. When
working with Word (and other programs for Microsoft Windows), the Windows swap
file (Win386.swp) increases in size. This increase can be large and can use up
most or all of the available disk space.
Note that this problem has also been reported to occur if you are running certain
versions of anti virus software programs.
RESOLUTION
==========
To prevent this problem from occurring, add more hard disk space, either by
adding a larger disk drive or by using a disk compression utility.
NOTE: If you are running anti virus software, try disabling it. If this corrects
the problem, contact the manufacturer of your anti virus software for an update
or workaround.
To work around this problem in the short-term, use any of the following methods:
- You may be able to recover some disk space by quitting unneeded programs.
After quitting the other programs, it may take a few minutes before Windows
changes the size of the swap file.
-or-
- You can free disk space by deleting unneeded files.
-or-
- You may be able to save your file to a floppy disk drive or network drive.
REFERENCES
==========
For additional information, please see the following articles in the Microsoft
Knowledge Base:
Q173908 WD97: Errors Opening File If Low Memory or Low Disk Space
Q135887 OFF: Cannot Start Office Programs If Available Disk Space Low
Q173908 WD97: Errors Opening File If Low Memory or Low Disk Space
Q160068 WD97: Optimizing Microsoft Word 97
Q168198 WD97: Troubleshooting Invalid Page Faults in Word 97
Additional query words: hang hung crash crashed locks locked frozen freezes crashing quit quits stopped crashes auto lockup freeze break won't respond waiting near memory stops responding hangs lock up fail
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Keywords : kbdta word97 kbSysSettings
Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version : WINDOWS:97
Issue type : kbprb
Solution Type : kbnofix
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