Article: Q183160
Product(s): Internet Information Server
Version(s): winnt:4.0
Operating System(s):
Keyword(s): kbDSupport kbiis400bug
Last Modified: 27-OCT-2000
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The information in this article applies to:
- Microsoft Internet Information Server 4.0
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SYMPTOMS
========
When you create phone books using the Phone Book Administrator (PBA) on a
computer running Internet Explorer, certain countries or regions do not appear
in the Connection Manager list.
CAUSE
=====
When you update a phone book that contains a different country/region name than
the one included in the PBA, those countries or regions do not appear when you
use the 32-bit version of TAPI. This problem only occurs in a minority of cases
where the country or region name has changed recently. For example, Zaire
recently changed its name to the Democratic Republic of the Congo. This problem
occurs because Internet Explorer has a newer country/region file then TAPI or
Phone Book Administrator.
RESOLUTION
==========
Apply the hot fix described below or manually update the country/region codes by
performing the following steps:
Note: Updating the Country/Region List Connection Point Services included in
Windows NT 4 Option Pack can apply to the TAPI country/region list used by
Connection Point Services.
Note: You may want to edit the country or region list to reflect changes in
country/region names or country/region dialing codes. The TAPI dialing codes are
updated with each release. Therefore, you may want or need to edit the
Countries/Regions list supplied with Connection Point Services.
To add or edit a country/region:
1. For each country or region code you edit, change the related OP to another
temporary country or region. Use the Connection Point Administration tool to
edit each affected POP. Perform this step when you change country or region
codes. If you are only editing the country/region name, you can skip this
step.
2. Open your Phone Book database with Microsoft Access 95 or Access 97. This
database is an Access MDB file stored in the Connection Point Admin
directory. The file has the same Phone Book name as displayed in the
Connection Point Administration tool.
3. Open the Datasheet view of the Country/Region table. This table contains two
fields, CountryNumber and CountryName. The first is a unique integer value
corresponding to the TAPI code. The CountryName is a 60-character text field
that contains the country or region name. Values in the CountryName field are
localized.
4. Find the country or region you want to edit, and change the value(s) of the
data fields.
5. Close the Datasheet view of the Country/Region table and close the Phone Book
database window.
6. Using the Connection Point Administration tool, assign each POP edited in
step 1 to the correct country or region. Your new phone book releases will
now contain the updated country/region names and country/region codes. A user
will receive the updated country/region information with their next phone
book update.
Country/Region Edits:
The following list of country/region entries should be updated. The current code
and country/region name is given followed by the correct values.
Current Change To
------- ---------
3302, Monaco 377, Monaco
298, Faroe Islands 298, Faeroe Islands
853, Macao 853, Macau SAR
<missing> 800, International Freephone Service
<missing> 870, INMARSAT
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article. A supported fix is now available, but has not
been fully regression-tested and should be applied only to systems experiencing
this specific problem. Unless you are severely impacted by this specific
problem, Microsoft recommends that you wait for the next Service Pack that
contains this fix. Contact Microsoft Technical Support for more information.
Additional query words:
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Keywords : kbDSupport kbiis400bug
Technology : kbiisSearch kbiis400
Version : winnt:4.0
Issue type : kbbug
Solution Type : kbfix
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