Article: Q183288
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s):
Keyword(s): kberrmsg kbhw kbimu kbHardwarekbfaq
Last Modified: 25-JUL-2001
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The information in this article applies to:
- Microsoft Encarta 98 DVD-ROM Reference Suite for Windows
- Microsoft Encarta 98 Encyclopedia for Windows
- Microsoft Encarta Virtual Globe 1998 edition
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SYMPTOMS
========
When you run Encarta 98 DVD-ROM Reference Suite on a computer with the Creative
Labs Encore DVD/MPEG2 kit installed, you may experience the following symptoms:
- When you attempt to start Encarta Virtual Globe 98, you may receive the
following error message:
Please Insert the Virtual Globe CD into the drive and click OK.
- When you use Encarta 98 Encyclopedia to view Virtual Tours, the hot spots in
the Virtual Tours window are visible and functional, but the 360-degree views
may be completely black.
RESOLUTION
==========
To resolve this issue, follow these steps:
1. Click Start, click Shut Down, click Restart In MS-DOS Mode, and then click
OK.
2. At the command prompt, type the following line, and then press ENTER:
cd <drive>:\<windows>\system\iosubsys
where <drive> is the hard disk on which Windows is installed, and
<windows> is the folder in which Windows is installed.
3. At the command prompt, type the following line, and then press ENTER:
ren dxr2udf.vxd dxr2udf.imu
4. At the command prompt, type "exit" (without the quotation marks), and then
press ENTER.
Additional query words: multi media multi-media mm dxr2 panorama evg
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Keywords : kberrmsg kbhw kbimu kbHardware kbfaq
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbZNotKeyword4 kbEncartaEncycSearch kbEncartaEnCyc1998 kbEncartaReference98 kbEncartaVirtGlobe98
Version : WINDOWS:
Issue type : kbprb
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