Article: Q183754
Product(s): Word 97 for Windows
Version(s): WINDOWS:
Operating System(s):
Keyword(s): kbdta word97 kbdmm
Last Modified: 22-DEC-1999
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The information in this article applies to:
- Microsoft Direct Mail Manager for Windows
- Microsoft Office 97 Small Business Edition for Windows, version 2.0
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SYMPTOMS
========
After you select to send your mailing to a mailing service, the following error
message may be displayed:
Error (32003) - Login has failed
This error occurred when attempting to connect to your mail server. Direct
Mail Manager requires a MAPI compliant e-mail system for transfer of your
mailing data to the mailing service.
After you click OK, the following message appears:
If you are not using a MAPI compliant e-mail system, you can 'manually'
e-mail your contact information (name, phone number, e-mail address),
document (<path>:\<filename> to your address list) and data file
(C:\Program Files\Microsoft Office\Office\Direct Mail Manager\mergedata.txt)
to <mailing service e-mail address>. Refer to help for more
information.
NOTE: The <mailing service e-mail address> in the above message is one of
the following:
Mailing Service Mailing Service E-mail Address
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DirectNET+ from Pitney Bowes dnetsub@directnet.pb.com
NeopostExpress from Neopost services@NeopostExpress.com
CAUSE
=====
This functionality is by design. Direct Mail Manager only supports messaging
application programming interface (MAPI) compliant clients. If you do not have a
MAPI-compliant e-mail system, Direct Mail Manager will not be able to
automatically send your mailing to a Mailing Service.
RESOLUTION
==========
Install Microsoft Outlook or other MAPI compliant e-mail system.
WORKAROUND
==========
Use your non-MAPI compliant e-mail system (for example: Lotus CC:Mail) to
manually send your mailing information to the Mailing Service. Be sure to
include the following information in your e-mail message:
- Your name
- Your phone number
- Your e-mail address
- Your address list file
- The Mergedata.txt file (located in the "C:\Program Files\Microsoft
Office\Office\Direct Mail Manager" folder
REFERENCES
==========
For additional information, please see the following article in the Microsoft
Knowledge Base:
Q182370 DMM: Err Msg: "Msexch35.dll Was Unable to Register" During Setup
Additional query words: vim mapivim
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Keywords : kbdta word97 kbdmm
Technology : kbOutlookSearch kbOfficeSearch kbAudDeveloper kbOffice97Search kbDMM
Version : WINDOWS:
Issue type : kbprb
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