Article: Q186762
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s):
Keyword(s): kb3rdparty kbdta word97
Last Modified: 14-NOV-2000
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The information in this article applies to:
- Microsoft Word 97 for Windows
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SYMPTOMS
========
When you use advanced power management software on a computer with a document
open in Microsoft Word, you may lose data when the computer goes into suspend
mode.
CAUSE
=====
This problem occurs if your document is opened from the network when the
advanced power management software is on. When the computer is not in use for a
specified time, the advanced power management software will activate suspend
mode which will cause possible data loss.
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article. This problem was corrected in Microsoft Office 97
Service Release 2 (SR-2).
For additional information about SR-2, please see the following article in the
Microsoft Knowledge Base:
Q151261 OFF97: How to Obtain and Install MS Office 97 SR-2
MORE INFORMATION
================
Office 97 SR-2 will prevent your advanced power management (APM) software from
suspending the system with a document opened in Word. If your APM software tries
to activate the suspend mode, you will receive the following message:
Word cannot suspend while you have documents open from a network location. To
allow your machine to suspend, close open documents or quit Word.
NOTE: If the file is opened locally, rather than from the network, the suspend
mode will activate without the message and no data loss will occur.
Additional query words: APM
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Keywords : kb3rdparty kbdta word97
Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version : WINDOWS:97
Issue type : kbbug
Solution Type : kbfix
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