Article: Q189439
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s):
Keyword(s): kbdta word97
Last Modified: 14-NOV-2000
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The information in this article applies to:
- Microsoft Word 97 for Windows, used with:
- the operating system: Microsoft Windows NT
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SYMPTOMS
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Case 1
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When you attempt to start a second session of Microsoft Word 97 running on a
Windows NT, version 4.0, the following error message may appear:
Word cannot open the existing <square symbol>
where <square symbol> is a symbol resembling an empty white box.
Case 2
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When you attempt to open a password-protected document using the "read-only
recommended" option, the document fails to open.
CAUSE
=====
A variable limit was reached. Therefore, current disk free space appears to be
less than the amount required for creating an associated Temp file.
RESOLUTION
==========
To correct this problem, obtain Microsoft Word 97 Service Release 2 (SR-2).
To temporarily work around this problem, use either of the following methods.
Method 1: Create a Paging File to Reduce the Amount of Perceived Disk Space
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On the drive on which the Temp directory is located, create a paging file large
enough to create the impression of less free disk space [less than 2 gigabytes
(GB)].
Method 2: Use Only One Session of Word
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Do not attempt to use two sessions of Word. Close the dialog box to the error
message and activate the open session of Word.
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article. This problem was corrected in Microsoft Office 97
Service Release 2 (SR-2). For additional information about SR-2, please see the
following article in the Microsoft Knowledge Base:
Q151261 OFF97: How to Obtain and Install MS Office 97 SR-2
MORE INFORMATION
================
For additional information, please see the following article in the Microsoft
Knowledge Base:
Q173547 WD: Document Fails to Open "Cannot Open The Existing <Square>"
Additional query words:
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Keywords : kbdta word97
Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version : WINDOWS:97
Issue type : kbbug
Solution Type : kbfix
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