Article: Q191133
Product(s): Microsoft PowerPoint for Windows
Version(s): WINDOWS:4.0,97
Operating System(s):
Keyword(s): kbbuglist
Last Modified: 27-OCT-2000
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The information in this article applies to:
- Microsoft Clip Gallery 4.0 for Windows
- Microsoft Outlook 97
- Microsoft Outlook 98
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SYMPTOMS
========
When you attempt to open an e-mail message in Microsoft Outlook 97 or 98 that
contains a piece of clip art, you may receive the following error message:
Can't open this item.
You are also unable to view the file in the Message Preview Pane of Outlook 98
and the following message appears in the Preview Pane:
The preview pane cannot preview the selected item or no item is selected.
CAUSE
=====
The sender of the message was using Microsoft Word as the e-mail editor, and
Outlook is currently not configured to use Microsoft Word as the e-mail editor
on your computer.
WORKAROUND
==========
Method 1: Set Microsoft Word as Your E-mail Editor
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1. On the Tools menu, click Options, and then click the Mail Format tab.
2. In the "Send in this message format" box, click Microsoft Word, and then
click OK.
Method 2: Read the Message Text Only
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To read the message text, click the Reply button in Outlook. By using this
method, the Clip Gallery object does not appear.
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.
Additional query words: ol ol97 ol98 cag cg4 cg cag4 clipart clip art gallery out97 out98 98 unable opening errors warning
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Keywords : kbbuglist
Technology : kbWordSearch kbOutlookSearch kbFrontPageSearch kbExcelSearch kbPowerPtSearch kbWorksSearch kbPublisherSearch kbOutlook97Search kbOutlook98Search kbClipGallerySearch kbZNotKeyword3 kbClipGallery400 kbHomePubSearch kbPhotoDrawSearch
Version : WINDOWS:4.0,97
Hardware : x86
Issue type : kbbug
Solution Type : kbnofix
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