Article: Q191815
Product(s): The Microsoft Network
Version(s): 2.5,2.51,2.52,2.6
Operating System(s):
Keyword(s): kberrmsg kbinterop kbmsn
Last Modified: 05-MAR-2002
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The information in this article applies to:
- The Microsoft Network versions 2.5, 2.51, 2.52, 2.6
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SYMPTOMS
========
When you attempt to connect to MSN, The Microsoft Network, you may receive one
of the following error messages:
Msnviewr caused an invalid page fault in module Mshtml.dll.
-or-
Msnviewr caused an invalid page fault in module Urlmon.dll.
CAUSE
=====
This behavior can occur if Microsoft Internet Explorer is not properly
installed.
RESOLUTION
==========
To resolve this issue, remove and reinstall Internet Explorer. To do this, use
the appropriate method for your version of Internet Explorer.
Internet Explorer 3.x
---------------------
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Internet Explorer 3.x, and then click Add/Remove.
4. When you are prompted to confirm the removal of Internet Explorer or one of
its components, click Yes.
5. Restart the computer.
6. Click Start, point to Find, and then click "Files Or Folders".
7. In the Named box, type mshtml.dll, and then click Find Now.
8. In the list of found files, right-click the Mshtml.dll file, and then click
Delete.
9. In the Named box, type urlmon.dll, and then click Find Now.
10. In the list of found files, right-click the Urlmon.dll file, and then click
Delete.
11. Close the Find: Files Named Urlmon.dll window.
12. Restart the computer, and then reinstall Internet Explorer 3.x.
For information about how to install Internet Explorer 3.x, please see the
following article in the Microsoft Knowledge Base:
Q154012 How to Remove and Reinstall IE 3.0 for Windows 95
Explorer 4.0
------------
1. Click Start, point to Find, and then click "Files Or Folders".
2. In the Named box, type mshtml.dll, and then click Find Now.
3. In the list of found files, right-click the Mshtml.dll file, and then click
Delete.
4. In the Named box, type urlmon.dll, and then click Find Now.
5. In the list of found files, right-click the Urlmon.dll file, and then click
Delete.
6. Close the Find: Files Named Urlmon.dll window.
7. Restart the computer, and then reinstall Internet Explorer 4.0.
For information about how to remove Internet Explorer 4.0, please see the
following article in the Microsoft Knowledge Base:
Q174265 How to Uninstall Internet Explorer 4.0
For information about how to install Internet Explorer 4.0, please see the
following articles in the Microsoft Knowledge Base:
Q170993 How to Install Internet Explorer 4.0
Q175750 How to Install the Full Installation of Internet Explorer 4.0
Additional query words: msnet msnetwork microsoft-net m.s.n. 2.50 2.60
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Keywords : kberrmsg kbinterop kbmsn
Technology : kbMSNSearch kbMSN252 kbMSN251 kbMSN260 kbMSN250
Version : :2.5,2.51,2.52,2.6
Issue type : kbprb
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