Article: Q192600
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s):
Keyword(s): kberrmsg kbimu
Last Modified: 13-AUG-1999
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The information in this article applies to:
- Microsoft Encarta 98 Encyclopedia for Windows
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SYMPTOMS
========
When you attempt to gain access to Encarta 98 Encyclopedia content on a
Microsoft Home Essentials 98 CD-ROM, you may receive one of the following
messages:
Insert Compact Disc
Insert Encarta 98 Encyclopedia Disc 1
Insert Compact Disc
Insert Encarta 98 Encyclopedia Disc 2
When you insert the Home Essentials 98 Disc 1 or Disc 2 CD-ROM into the CD-ROM
drive, you receive the same message.
CAUSE
=====
This behavior can occur because the content for Encarta 98 Encyclopedia is
located on the Home Essentials 98 Disc 3 and Disc 4 CD-ROMs.
RESOLUTION
==========
To resolve this issue, insert the Home Essentials 98 Disc 3 CD-ROM when you are
prompted to insert the Encarta 98 Encyclopedia Disc 1 CD-ROM, and insert the
Home Essentials 98 Disc 4 CD-ROM when you are prompted to insert the Encarta 98
Encyclopedia Disc 2 CD-ROM.
MORE INFORMATION
================
The Microsoft Home Essentials 98 Disc 3 CD-ROM is also labeled Microsoft Encarta
98 (CD 1), and the Microsoft Home Essentials 98 Disc 4 CD-ROM is also labeled
Microsoft Encarta 98 (CD 2).
For additional information, please see the following article in the Microsoft
Knowledge Base:
Q160159 Win/Mac Encarta: What's the Second Disc For?
Additional query words: he98 multi multi-media media mm disk
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Keywords : kberrmsg kbimu
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1998
Version : WINDOWS:
Issue type : kbprb
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