Article: Q193260
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.5; winnt:5.5,5.5 SP1
Operating System(s):
Keyword(s): exc55sp2fix
Last Modified: 17-DEC-1999
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The information in this article applies to:
- Microsoft Exchange Server, versions 5.5, 5.5 SP1
- Microsoft Outlook Web Access, version 5.5
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SYMPTOMS
========
When you use Outlook Web Access (OWA) to reply to a message with an inline
image, an access violation may occur. This may result in a Drwtsn32.log file
with the following information:
Application exception occurred:
App: exe\inetinfo.dbg (pid=152)
When: 9/3/1998 @ 11:37:55.310
Exception number: c0000005 (access violation)
The following is the thread that caused the fault. Note that the thread
information below was seen on an Alpha platform; however, the problem exists in
both x86 and Alpha builds of Exchange Outlook Web Access.
function: <nosymbols>
780137f0: 201ffffa lda v0,-6(zero)
780137f4: 6bfa8001 ret zero,(ra),1 FMatchLinkname+160
780137f8: 201ffff9 lda v0,-7(zero)
780137fc: 6bfa8001 ret zero,(ra),1 FMatchLinkname+160
78013800: 201ffff8 lda v0,-8(zero)
78013804: 6bfa8001 ret zero,(ra),1 FMatchLinkname+160
78013808: 00000000 halt
7801380c: 00000000 halt
78013810: 2f700000 ldq_u t12,0(a0)
78013814: 4600f015 and a0,#7,a5
FAULT ->78013818: 2e510000 ldq_u a2,0(a1)
7801381c: 4620f014 and a1,#7,a4
78013820: 42950520 subq a4,a5,v0
78013824: 43fb01f3 cmpbge zero,t12,a3
78013828: 4b60077c insql t12,v0,at
7801382c: fc000026 bgt v0,780138c8 780138c8
78013830: 4a750693 srl a3,a5,a3
78013834: f4000057 bne v0,78013994 78013994
78013838: 4772081c xor t12,a2,at
7801383c: 4b950e5c mskqh at,a5,at
78013840: 4a750720 sll a3,a5,v0
78013844: f6600008 bne a3,78013868 78013868
*----> Stack Back Trace <----*
FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0407e050 0238ed90 080fd360 37140003 00000001 00000000 <nosymbols>
0407e050 0238ebc8 0813fdc8 37140003 00000001 00000000
cdohtml!FMatchLinkname
0407e4a0 02397234 0813fdc8 00000001 00000001 37140003
cdohtml!MSGHOOK::HrSeekAttach
0407e8c0 0237ed3c 080fc2d8 00000001 00000001 37140003
cdohtml!ScProcessHtmlbase
0407ea00 0237eaf8 080fc2d8 00000000 00000000 37140003
cdohtml!RTFHTML::ScUnwindTokens
0407ea50 023967d8 080fc2d8 00000000 00000000 00000000
cdohtml!RTFHTML::ScPopRTFState
0407ea80 0237dc6c 080fc2d8 00000000 00000000 00000000
cdohtml!ScProcessHtmltag
0407ead0 02382cbc 080fc2d8 080fd310 00000000 00000000
cdohtml!RTFHTML::ScNInterpret
0407eb20 0238bf90 080fc2d8 080fd310 00000000 00000000
cdohtml!RTFHTML::ScInterpret
0407eb30 0238c3f4 0813fc68 080c6010 00001000 00000000
cdohtml!OUTPOP::Read
0407eb80 0234ce74 0813fc68 02a9e840 ffffffff 00000000
cdohtml!OUTPOP::CopyTo
0407ec00 00090002 0813fc68 00000001 0813fc68 7101001f
cdohtml!HrEmitBody
02a9e960 00090006 0813fc68 00000001 0813fc68 7101001f <nosymbols>
02a9e960 00000000 0813fc68 00000001 0813fc68 7101001f <nosymbols>
CAUSE
=====
The access violation is the result of a bad pointer in the conversion to plain
text when using OWA to reply to a message. The pointer references a property
that is not available in the cache.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or
later:
Components: Information Store and Outlook Web Access (OWA)
File Name Version
------------------------
Cdohtml.dll 5.5.2402.0
Gapi32.dll 5.5.2402.0
Mdbmsg.dll 5.5.2402.0
Store.exe 5.5.2402.0
STATUS
======
Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article. This problem was first corrected in Exchange
Server 5.5 Service Pack 2.
Additional query words: exfclnfaq XWEB OWA CDOHTML crash conversion image inline
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Keywords : exc55sp2fix
Technology : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOWASearch kbOWA550 kbExchange550SP1
Version : WINDOWS:5.5; winnt:5.5,5.5 SP1
Issue type : kbprb
Solution Type : kbfix
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