Article: Q194600
Product(s): Microsoft Mail For PC Networks
Version(s): WINDOWS:3.2,3.5
Operating System(s):
Keyword(s):
Last Modified: 20-MAY-2002
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The information in this article applies to:
- Microsoft Mail for PC Networks, versions 3.2, 3.5
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SYMPTOMS
========
The OS/2 multitasking message transfer agent (MMTA) stops responding (hangs)
with SYS 3175 memory allocation errors when the External program processes
*SPECIAL messages.
The Windows NT MMTA hangs with a General Protection Fault on Async.ovl. An OS/2
program caused a protection violation.
At this point, the OS/2 and the Windows NT MMTA stops processing mail, and
continue to produce errors even after re-starting.
The MS-DOS version of the External program does not produce the error.
RESOLUTION
==========
A supported fix that corrects this problem is now available from Microsoft, but
has not been fully regression-tested and should be applied only to systems
experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
The English version of this fix should have the following file attributes or
later:
File Name Version
----------------------
External.exe 3.5.24
This hotfix has been posted to the following Internet location as Exty2k.exe:
ftp://ftp.microsoft.com/bussys/mail/pcmail-public/All-Y2K/
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Mail for PC Networks
versions 3.2 and 3.5.
Additional query words:
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Keywords :
Technology : kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN350
Version : WINDOWS:3.2,3.5
Issue type : kbbug
Solution Type : kbfix
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