Article: Q195616
Product(s): Microsoft Home Kids Products
Version(s): WINDOWS:2.0
Operating System(s):
Keyword(s): kbenv kberrmsg mskids kbimu
Last Modified: 12-JUN-2001
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The information in this article applies to:
- Microsoft Creative Writer for Windows, version 2.0
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SYMPTOMS
========
When you attempt to use a Greeting Card template in Microsoft Creative Writer,
you may receive the following message when you click one of the available
templates:
Creative Writer couldn't open a piece of art work.
If you're just starting Creative Writer, or trying to play a video:
Check to make sure the Creative Writer CD is in the CD-ROM drive.
If you're trying to paste some art or music:
Make sure the CD is in the CD-ROM drive.
If you were pasting something that you added to an art or music collection,
make sure the file is still on your computer and hasn't been moved to a
different folder.
You can delete "lost" files (that you added) - just click the item in the
collection, and press the Delete key.
CAUSE
=====
This behavior can occur if your computer is using real mode (16-bit) drivers to
access your CD-ROM drive, or if the CD-ROM drive is operating in MS-DOS
Compatibility mode.
RESOLUTION
==========
To resolve this issue, verify that you are using protected mode (32-bit) CD-ROM
drivers. To do this, follow these steps:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. Click the Performance tab.
4. Verify that the File System entry is 32-bit. If the File System entry is
"Some drives are using MS-DOS compatibility," you may be using real mode
(16-bit) CD-ROM drivers. Contact the manufacturer of your CD-ROM drive to
obtain protected mode drivers for your CD-ROM drive.
Additional query words: cw2.0 thumbnail thumbnails clipart
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Keywords : kbenv kberrmsg mskids kbimu
Technology : kbHomeProdSearch kbCreativeWriter200
Version : WINDOWS:2.0
Issue type : kbprb
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