Article: Q196042
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s):
Keyword(s): kbdta kbemail kbenvelope word97 kbmerge
Last Modified: 14-NOV-2000
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The information in this article applies to:
- Microsoft Word 97 for Windows
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SYMPTOMS
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When you have Netscape Communicator 4.5 installed and you try to use your
Outlook Contact list in Word, one of the following problems may occur:
- If you click the Insert Address icon in Word, your address book is not
opened, and the following error message appears:
Logon failed. You must log on to Microsoft Exchange to access your address
book. Error code: "Unspecified error".
NOTE: The Insert Address icon can be accessed in the Envelope Wizard, the
Letter Wizard, or when you click Envelopes and Labels on the Tools menu.
-or-
- If you try to use the address book in a Word mail merge, the following error
message appears:
Word was unable to open the data source.
When you click OK, the following error message may appear:
Word cannot open the document.
Try one or more of the following:
* On the File menu, click Open to open the document.
* Make sure the document has a .DOC extension.
(OUTLOOK ADDRESS BOOK)
NOTE: The "Use Address Book" option can be accessed when you click Get Data in
the Mail Merge Helper or in the Envelope Wizard.
CAUSE
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The "Use Netscape Messenger from MAPI-based applications" option is selected in
Netscape Communicator.
RESOLUTION
==========
Use the following steps to deselect Netscape Messenger as the default mail
application:
1. Quit Microsoft Word and all other Windows applications.
2. Start Netscape Communicator (Netscape Navigator).
3. On the Edit menu, click Preferences.
4. Under Category, select Mail & Newsgroups.
5. Click to clear the "Use Netscape Messenger from MAPI-based applications"
option, and then click OK.
Additional query words:
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Keywords : kbdta kbemail kbenvelope word97 kbmerge
Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version : WINDOWS:97
Issue type : kbprb
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