Article: Q196859
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s):
Keyword(s): kbdta word97
Last Modified: 14-NOV-2000
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The information in this article applies to:
- Microsoft Word 97 for Windows
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SYMPTOMS
========
When you attempt to rename the Normal template while Word Mail is running, you
receive the following error message:
Cannot rename Normal: Access is denied.
Make sure the disk is not full or write-protected and that the file is not
currently in use.
CAUSE
=====
When you compose a mail message, a session of Microsoft Word is opened in the
background. When Word is active, it uses the Normal template and creates a
temporary file for Normal.dot; therefore, you cannot rename the file.
This behavior is by design of Microsoft Word.
WORKAROUND
==========
To work around this problem, send your mail message and close Word before you
rename the Normal template.
NOTE: You may also have to close Outlook or Exchange so that the Normal.dot
temporary file is closed.
Additional query words:
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Keywords : kbdta word97
Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version : WINDOWS:97
Issue type : kbprb
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