Article: Q197253
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s):
Keyword(s): kbWinNT400sp5fix
Last Modified: 16-MAY-2002
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The information in this article applies to:
- Microsoft Windows NT Workstation version 4.0
- Microsoft Windows NT Server version 4.0
- Microsoft Windows NT Server, Enterprise Edition version 4.0
- Microsoft Windows NT Server version 4.0, Terminal Server Edition
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SYMPTOMS
========
After you sent a print job by using LPR to the TCP/IP Print Server, the TCP/IP
Print server stops responding (hangs) and causes over 90 percent CPU usage in
TCPSVCS.
CAUSE
=====
This behavior occurs when the print job contains a value of 0x1B (ESC) in any of
the following conditions:
- At offset 0xFFF (4095).
- As the very last character in a file.
- As the only character in a file.
TCPSVCS has a routine to detect PCL or PostScript jobs, which goes into an
infinite loop under these conditions.
RESOLUTION
==========
Windows NT 4.0
--------------
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the
individual software update. For information on obtaining the latest service
pack, please go to:
- http://www.microsoft.com/Windows/ServicePacks/
-or-
- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
Terminal Server Edition
-----------------------
To resolve this problem, obtain the latest service pack for Windows NT Server
4.0, Terminal Server Edition. For additional information, please see the
following article in the Microsoft Knowledge Base:
Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT version 4.0. This
problem was first corrected in Windows NT 4.0 Service Pack 5 and Windows NT
Server 4.0, Terminal Server Edition Service Pack 5.
Additional query words: 4.00 tcpsvcs.exe
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Keywords : kbWinNT400sp5fix
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch
Version : winnt:4.0
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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