Article: Q197363
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s):
Keyword(s): exc55 EXC55SP3Fix
Last Modified: 08-APR-2000
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Exchange Server, version 5.5
-------------------------------------------------------------------------------
SYMPTOMS
========
Messages containing .pcx attachments may cause a mail backlog or crash the
cc:Mail Connector. An error 54 will also be logged in the Windows NT Application
Event log.
CAUSE
=====
This problem is caused because the cc:Mail Connector program is incorrectly
tagging the .pcx attachments in the message as a fax, rather than as a file.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:
Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes or
later:
Component: Exchange Connector for Lotus cc:Mail
File Name Version
----------------------
Ccmc.exe 5.5.2504.0
Ccmsg.dll 5.5.2504.0
STATUS
======
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 3.
MORE INFORMATION
================
After you apply the fix, the cc:Mail Connector no longer marks all .pcx
attachments as Fax.
Additional query words: cc:mail, crash, backlog, PCX
======================================================================
Keywords : exc55 EXC55SP3Fix
Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version : winnt:5.5
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
=============================================================================