Article: Q199430
Product(s): Microsoft Exchange
Version(s): winnt:4.0,5.0,5.5
Operating System(s):
Keyword(s): exc4 exc5 exc55
Last Modified: 12-APR-2000
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The information in this article applies to:
- Microsoft Exchange Server, versions 4.0, 5.0, 5.5
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SYMPTOMS
========
When you attempt to start the Microsoft Exchange Server Internet Mail Connector
running on Windows NT Server version 4.0, the administrator may receive the
following error message:
drwatsn32.exe - DLL Initialization Failed
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Initialization of the dynamic link library
<drive>:\%SystemRoot%\system32\USER32.dll failed. The process is
terminating abnormally.
Where "%SystemRoot%" is the directory that Windows NT Server version 4.0 is
located and "drive" is the disk drive that it is installed on.
When you attempt to start Internet Mail Service on a computer running Exchange
Server 5.0 and Windows NT 4.0, the administrator may receive the following error
message:
Dr. Watson for Windows NT
-------------------------
An application error has occurred and an application error log has been
generated.
Msexcimc.exe
Exception: Access violation (0xc0000005), Address: memory_address
Where "memory address" is the actual address of the memory violated.
When you attempt to start the Exchange Server 5.5 Internet Mail Service on a
computer running Windows NT 4.0, the administrator may receive the following
error message:
WMS Idle: msexcimc.exe - Application Error
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X The instruction at "0x004467c8" referenced memory at "0x00000000". The
memory could not be written.
CAUSE
=====
The X.400 E-mail Address for the Administrator's Mailbox of the Internet Mail
Connector has been removed.
RESOLUTION
==========
To resolve this problem, follow these steps:
1. Right-click Internet Mail Connector, and then click Properties.
2. Select a new Administrator's mailbox, or re-create the X.400 E-mail Address
for the existing Administrator's mailbox manually from the mailbox properties
E-mail Addresses tab.
MORE INFORMATION
================
Microsoft Exchange Server 4.0 uses X.400 as its backbone. Therefore, an X.400
E-mail Address is required for all Exchange Server users.
For additional information about User32.dll errors, click the article number
below to view the article in the Microsoft Knowledge Base:
Q175875 Dr. Watson Causing Fault in USER32
Additional query words: admin smtp recipients container error 1067
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Keywords : exc4 exc5 exc55
Technology : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2
Version : winnt:4.0,5.0,5.5
Issue type : kbprb
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