Article: Q213001
Product(s): Microsoft Systems Management Server
Version(s): 2.0
Operating System(s):
Keyword(s): kbClient kbMMC kbRemote kbsms200 kbsms200bug kbHelpDesk kbsmsUtil kbRemoteProg
Last Modified: 27-JUL-2001
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Systems Management Server version 2.0
-------------------------------------------------------------------------------
SYMPTOMS
========
If an administrator runs a remote execute command containing quotes during a
remote control session, Microsoft Systems Management Server (SMS) tries to run
the command on the client but fails. As a result, the remote-control session on
the site server computer temporarily stops responding.
The status responds with a "Communication Failure" error, and the site server
loses the connection with the client, causing the tools window to close.
After the tools window is closed, subsequent attempts to re-establish another
remote tools session fail. The client remains stuck trying to run a command that
it cannot process.
CAUSE
=====
This behavior occurs because the client is holding onto the initial remote
session, preventing it from responding to another remote control request.
WORKAROUND
==========
To work around this issue, manually close the command dialog box that is running
on the client computer; doing so allows a remote tools session to reconnect.
STATUS
======
Microsoft has confirmed this to be a problem in Systems Management Server 2.0.
Additional query words: prodsms
======================================================================
Keywords : kbClient kbMMC kbRemote kbsms200 kbsms200bug kbHelpDesk kbsmsUtil kbRemoteProg
Technology : kbSMSSearch kbSMS200
Version : :2.0
Issue type : kbbug
Solution Type : kbnofix
=============================================================================