Article: Q216237
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s):
Keyword(s): kbWinNT400sp5fix
Last Modified: 16-MAY-2002
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The information in this article applies to:
- Microsoft Windows NT Server, Enterprise Edition version 4.0, used with:
- Microsoft Cluster Server
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SYMPTOMS
========
The Cluster Server service will not start.
CAUSE
=====
If you specify a directory name that does not exist for the cluster log, the
Cluster service will not start.
RESOLUTION
==========
When creating the cluster log, make sure that the directory you specify in the
environment variable exists, or use the cluster directory in
%SystemRoot%\Cluster.
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the
individual software update. For information on obtaining the latest service
pack, please go to:
- http://www.microsoft.com/Windows/ServicePacks/
-or-
- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
Also, ensure that the ClusterLog system environment variable specifies a file
name or a path and file name. If it specifies only a directory path, the Cluster
service does not start and generates give the following error message:
[ClusRtl] Open of log file failed. Error 5
A similar problem occurs if the specified log file is read-only.
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT 4.0 Server,
Enterprise Edition. This problem was first corrected in Windows NT version 4.0
Service Pack 5.
MORE INFORMATION
================
For additional information, please see the following article(s) in the Microsoft
Knowledge Base:
Q168801 How to Enable Cluster Logging in Microsoft Cluster Server
Additional query words: 4.00 MSCS
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Keywords : kbWinNT400sp5fix
Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch
Version : winnt:4.0
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix
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