Article: Q219027
Product(s): Microsoft Windows NT
Version(s): 4.0 SP4
Operating System(s):
Keyword(s): kbWinNT400sp5fixkbfixlist
Last Modified: 16-MAY-2002
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The information in this article applies to:
- Microsoft Windows NT Server version 4.0 SP4
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SYMPTOMS
========
After you apply Windows NT 4.0 Service Pack 4, the following STOP error message
may be displayed:
Stop 0x00000024 ( 0x00190201, 0xf24a3988, 0xf24a37c4, 0x803d38cf )
NOTE: Not all STOP 0x00000024 errors will be this problem. The parameters may
vary depending on the system configurations.
This problem may cause the following STOP error message as well:
STOP 0x0000000a (01041305 00000002 00000001 80103f0c)
All of the parameters in the error message may vary depending on the system
configuration.
CAUSE
=====
This problem is caused by a timing problem in NTFS, which creates two entries in
the open attributes table for a stream control block (SCB). When the SCB was
freed, only one of these entries would be freed. The next time NTFS needs a
clean checkpoint on the volume, NTFS crashes as it tries to reference the freed
SCB.
RESOLUTION
==========
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the latest service
pack, please go to:
- http://www.microsoft.com/Windows/ServicePacks/
-or-
- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack
For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
STATUS
======
Microsoft has confirmed this to be a problem in Windows NT version 4.0. This
problem was first corrected in Windows NT 4.0 Service Pack 5.
Additional query words: 0x24 ntfs
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Keywords : kbWinNT400sp5fix kbfixlist
Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400sp4 kbWinNTS400search
Version : :4.0 SP4
Issue type : kbbug
Solution Type : kbfix
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