Article: Q219942
Product(s): Microsoft Home Multimedia Titles
Version(s):
Operating System(s):
Keyword(s): kberrmsg kbsetup kbimu
Last Modified: 28-FEB-1999
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The information in this article applies to:
- Microsoft Encarta Africana
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SYMPTOMS
========
When you attempt to install or run Microsoft Encarta Africana or attempt to read
files on the Encarta Africana CD-ROM, you may receive one or more of the
following error messages:
- Device not ready.
- Drive is not accessible.
- D:\ is not accessible.
- Unable to open movie file H:\Encyc99\Mm\Titleseq.drc because it is already
open with write permission by another user.
- Cannot find D:\Setup or one of its components. Make sure the path and file
name are correct.
- D:\Setup.exe is not a valid Win32 application.
In addition, the program may stop responding (hang) or the CD-ROM may be
immediately ejected after you insert it into the CD-ROM drive.
CAUSE
=====
This behavior can be caused by a defective Encarta Africana CD-ROM.
RESOLUTION
==========
To resolve this issue, contact Microsoft Product Support Services at (425)
635-7172 to perform a few, brief tests that can determine if the problem is
caused by a defective CD-ROM.
Additional query words: multi multi-media media mm crash freeze lock
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Keywords : kberrmsg kbsetup kbimu
Technology : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaAfricana300
Version : :
Issue type : kbprb
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